Customer Service
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Contact Us
TEL：0577-27855777 27855776
FAX：0577-27855778 27855775
EMAIL：[email protected]
HTTP：goodmaca.com.cn
Zip code：325604
Adhering to the commitment, sincere cooperation
ZHEJIANG YADE electric Pay attention to the cooperation of the sales network to achieve "win-win" as the goal, to create a platform for customers to communicate, to solve the problem of customer problems and complaints in a timely manner. Have a sound service process, according to different business development of the corresponding business processes. In order to carry out on-the-job personnel ability, skills training courses, improve the comprehensive ability of employees continued. Around the "commitment, honesty, cooperation, innovation" values, with quality and efficiency to provide customers with higher, more professional, more excellent service. Established in October 8, 2008, "customer service center", unified telephone number: 86-0577-27855777 , through the voice menu (use time: normal working day 17:00 - 8:00)
Business category
First take charge of the business, the customer service staff directly to the customer reply or advice to the relevant departments to give back.
Product technical support and quality consultation:
Product technical support: to answer the customer's product technical advice, type selection and matching, identify the authenticity of the product and provide product related certification consulting. Quality problem Consulting: acceptance of product quality decision consulting, all kinds of quality problems and complaints, and provide on-site service.
Two, order processing and business consulting：
Order processing: processing order business process consulting, processing and returned goods business, product delivery period, the progress of the consulting and online orders operational guidance. Business Consulting: to provide customers with product price consulting, return policy solutions and other related business business consulting.
Three, complaints and other services：
Collect customer's suggestions, accept all kinds of business complaints (such as: packaging, logistics, order business, service attitude, etc.) and other related business